Alert: Right Care. Right Place.

Getting the Right Care, in the Right Place, from the Right Professional means you can get the care you need as quickly as possible.

Health services | East Lothian Council

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Welcome to Prestonpans Group Practice

Emergencies & out of Hours Advice – Tel: 111

At all times when the surgery is closed, telephone NHS 24 on the number above. Your call will be put through to NHS24 where a trained nurse will discuss your problem with you and advise what is best to do. If it is felt you need to see a doctor you may be invited to go to Roodlands Hospital in Haddington or the New Royal Infirmary at Little France.

It is important to remember that the Out of Hours Service is for URGENT problems only. Please ensure that a responsible person stays at the telephone number you give, as the doctor may need to call back for more information. All initial contact with the Out of Hours Service must be made by telephone.

www.nhs24.com

As during normal GP surgery hours, if there is a life-threatening emergency, dial 999

Feeling anxious, depressed or just a bit down? The new ELHSCP Mental Health line is open from 09.00 to 16.00 Monday to Friday. You don’t need a referral from a GP or other clinical professional to use it. It’s for anyone aged 18 and over. If you are feeling anxious, depressed or have other worries about your mental health, call us on 0300 790 6292 between 09.00 and 16.00 Monday to Friday. An experienced worker will take your details and make an appointment for you to speak to a specialist mental health practitioner, who will ring you back at a at time that is convenient for your within the next 36 hours. The practitioner will assess you over the phone, and provide help and support and sometimes a referral on to other services. This service is not designed for:

people already being seen regularly by a Community Mental Health Nurse in the Community Mental Health Team

people who are experiencing a mental health emergency—in this case, please phone your GP or 999 immediately.

The best way to access a minor injury assessment is by dialling 111 to get a scheduled appointment. 

Depending on the nature of the minor injury you will be allocated a video call or face to face appointment if you require further assessment or treatment. Or you might be directed to another care service, such as your local pharmacy, that might be able to help more quickly and closer to home.

This service can help adults and children aged 18 months and over who have a recent minor injury including:

strains and sprains

wounds and minor burns

minor bumps to head and face

simple eye injuries

insect bites and stings

If you are given an appointment for a video consultation you will be sent a link to open at the time of your appointment which connects you to a member of the healthcare team. To work you will need a reliable internet connection and a smartphone, tablet or computer with a webcam.  If you do not have video technology, but need to be seen, you will be given an appointment at a minor injuries service.

A Nurse Practitioner will assess your injury and provide advice and treatment within a matter of minutes. A lot of minor injuries can be treated from the comfort of your home or with the help of a local pharmacy.

If you require a face to face appointment at a minor injuries service you will be given a convenient appointment time to save you waiting when you attend. 

The Royal Infirmary of Edinburgh (Adults aged 16 and over) open 24/7

The Western General Hospital (Adults and children over 12 years old) open 08:00 – 21:00

The Royal Hospital for Children and Young People (for children under 16 years old) open 24/7

East Lothian Rehabilitation Service offer a Musculoskeletal advice line for people suffering from muscle and joint pain. The line is open to anyone resident in East Lothian, aged over 16. The East Lothian MSK support line is open from 9:00am to 2pm, Monday to Friday. You don’t need a referral from a GP or other clinical professional to use it.

When you call, a member of our team will take your details and arrange for to have a telephone review with an advanced physiotherapy practitioner. The practitioner will be able to offer you some advice and organise any follow up necessary.

To access this service phone us on 0300 3690 680 on Monday to Friday between 9:00am and 2pm.

What is Musculoskeletal (MSK) Physiotherapy?

Musculoskeletal conditions are those which affect the bones, muscles, tendons and joints – such as back pain, sports injuries, arthritis, sprains and strains.

MSK Physiotherapy Services help support people with MSK problems through education, advice, movement, exercise and other approaches.

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