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Prestonpans
Health
Centre

Prestonpans Group Practice
Preston Road
Prestonpans
EH32 9QS

Tel: (01875) 810736
Fax: (01875) 819806

Emergencies & Out of Hours: 111

Useful Info

 

     

Opening Hours

08.00 until 18.00

Monday - Friday

 

(there are also some early morning & late evening extended hours appointments available - please ask reception for further details).

 

Please Note: One hour closure for staff training on the last Friday of each month, between 13.00 and 14.00  

 

 

 

Appointments

To make an appointment

Tel: 01875 810736 

 

 

 

  

Prescriptions

To request a repeat prescription, please complete the online prescription request form 

 

You can also request via your local pharmacy or by coming into the surgery and completing a repeat prescription request slip.

 

 

 

 

 

 

 

 

 

 

 

 

Welcome to our website

  

The Practice consists of our GP consulting rooms, Practice Nurse clinic and treatment rooms. In addition there are also facilities for other visiting specialists. 

 

All GP, Practice Nurse and Healthcare Assistant surgeries run on an appointment system, although provision will always be made for serious emergencies.

 

Emergencies will always be seen where the doctor considers this is required on medical grounds.

 

 

Urgent Prescription Requests 

 

We appreciate that anyone can occasionally forget to order their medicines. Urgent / On the Day prescription requests place a large burden on the daily workload for all practice staff even if it is for a repeat item.

 

Due to the increasing pressures on the service we provide it has become necessary to prioritise urgent requests according to medical need. The decision regarding the ‘urgency’ and therefore the supply of the prescription lies with the Duty Doctor.

 

Please click this link for the full details of our new policy – Urgent Requests

 

We thank you for your understanding and co-operation. 

 

  

Change to Practice Telephone System

 

In addition to all the recent changes within the practice we have also had a new telephone system installed.

 

We now only have one contact number for the surgery which is 01875 810736 and this operates from 8am to 6pm, Monday to Friday. This number rings through to 2 reception desk phones. We would like to make you all aware that when you dial in and the phone rings for a long period of time that we are not ignoring the call but we are currently on the call in front of you. Unfortunately we are unable to get a message added to the system to let you know that you are in a queue but please be assured we will answer your call as soon as possible.

 

We can only apologise for this and we hope that you understand how busy the phones and reception can be especially when the surgery opens at 8am.

 

 

 

Extended hours within the Practice

 

Normal Practice opening hours are from 08.00 through to 18.00 but we also offer some early morning and late evening entended hours clinics. These are for patients who are working and require appointments outwith the normal working day.

  

Please contact reception for more information about this service and details of the next available clinic.

  

  

 

Patients are free to consult any available doctor. However, if you wish to see a particular doctor you may need to wait a little longer for an appointment.  

 

 

 

    

 

 

  


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