Confidentially

You may not know but all staff are bound by the same rules of confidentiality as the doctors. If you have to wait to get an appointment or are asked for personal information, this is because our Practice policy is to provide an efficient service to all patients, which prioritises on the basis of clinical need.

This is especially relevant when a home visit is being requested. The information you are asked for allows the doctor to judge the urgency of your request. Please try to give staff as much information as possible so that the doctors can prioritise effectively.